If the worst does happen

If a customer takes an allergic reaction, you should act quickly as follows:

  1. Dial 999 immediately and advise the ambulance service that the person may be taking an anaphylactic (pronounced ‘anna-fill-ak-tic’) reaction and that immediate help is required.
  2. Advise them of the location and telephone number of the premises and, where appropriate, of the post code.
  3. Someone should go outside to wait for the ambulance to guide them to the premises as quickly as possible.

It is useful to keep a copy of this information including premises name, address, postcode and telephone number by the phone and advise staff accordingly.